Consumer experts at Which? have warned Amazon Prime customers to be cautious of unsolicited calls from fraudsters impersonating the retailer.
Victims are targeted by scammers calling from an unrecognised number to warn that their Amazon Prime subscription is expiring and can only be resolved by installing remote access software.
Once downloaded, the remote access software will provide the scammer access to your device, allowing them to steal your personal and financial information or install malware.
Amazon has confirmed that it will never ask customers to provide remote access to their devices or make payments over the phone or outside the website.
To help ensure that you and your colleagues avoid such scams, contact the legitimate company to check if they contacted you. If a scammer has remote access to your device, end the session, and turn off your device and Wi-Fi to prevent further communication.
For further guidance on how to spot and avoid remote access scams and information on cyber security awareness and training for your organisation please contact [email protected].
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The NEBRC is a non-profit organisation that seeks to educate, inform, and support businesses across the UK on how to stay safe online through robust cyber security practices.