Watch Out! BT Email Fraud


BT customers are being warned over a new fake email campaign that attempts to access their bank details. The scam apparently uses genuine BT links alongside fake details to get victimsto divulge important information.

The fake email uses convincing BT branding and starts with “Avoid missing payments.” The text then goes on to state: “We wanted to let you know that your Direct Debit with us is no longer active. This means you don’t currently have an automatic payment method set up to deal with your bills.”

The email includes BT contact information, as well as links to the company’s online scam advice, privacy policy and terms and conditions. It then weaves in a link to divert the customer to a fake website to set up a new direct debit that will harvest personal and financial details.

Anyone who receives one of these emails is advised to check the small print. Which? – who has been highlighting the same publicly – reports the email originates from[] which should raise red flags immediately.

It also requests any outstanding bills are paid to a Vodafone account – one of BT’s main rivals – insisting: “Next bill due soon? Please pay another way. Just to note, if your next bill is due before the new Direct Debit is set up, you’ll need to pay using the My Vodafone app or by calling 56677 free from your Vodafone mobile.”

BT is urging its customers to be extra vigilant and always be suspicious on any emails that link or request personal banking details. Any unusual activity can be reported to:, or to BT direct at

For further information on resilience strategies for your business and guidance on how to manage fraud and cyber crime contact the team at the NERBC to discuss our various membership packages